Service Support 24 Hrs.

  • Round the clock Telephone support through dedicated Toll-Free line

  • Front Engineer will be available 24*7 (Excluding Public Holidays) to provide technical support onphone and email. Customer will be provided with a dedicated toll-free number with password protection.

  • Troubleshooting and Counselling over phone and email.

  • Qualified and trained Engineers wil be assisting maintenance personal to diagnose the problem and to restore the machine quickly.

  • Priority Service and Support for the registered customers

  • MEI will maintain complete machine failure history and will provide priority service for registered customer under SS24

  • Next working day dispatch of parts and engineer (at MEI standard rate)

  • MEI will maintain required spare parts based onmachine hardware configuration and parts/engineer dispatch will be done on next working day as per MEI's standard service policy

SS24 catalogue

NCs covered under this contract:

Standard CNC (M60/ E60/ M70/ M700/ E70), Mazatrol (Matrix/Fusion/Smart/EIA), Mori Seiki (M720/M730), Citizen (M730/M635) and C70

Payment terms & Discount Structure:

Number of Controls Covered inside one single factory at one location % Discount Rate in INR per CNC
1 0 1800
2 to 4 10 1620
5 to 9 15 1530
10 to 19 20 1440
20 to 49 25 1350
50 and above 30 1260


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